Eli Goldratt famously said, ‘Tell me how you measure me, and I will tell you how I will behave. If you measure me in an illogical way… do not complain about illogical behaviour.’ If you measure and reward activity, then activity’s what you’ll get.
Who wouldn’t want more for less? More profit from less investment? More government services for fewer taxes? More charity work for less administrative overhead? But what measures will help us hit or exceed our productivity ambitions?
This is Part 2 in the series on Change Management | Read Part 1 The Beatles still top the charts with 20 No.1 singles and 19 No.1 albums, more than fifty years after they broke up. So, what can this extraordinary group tell us about culture, change and success?