Shut up and listen

Have you ever left a meeting satisfied your opinion was fully understood and accepted, only to discover later that the other person ‘heard’ something completely different? Sometimes it’s deliberate—a lack of transparency or political expediency. More often the problem is an absence of true communication. Unfortunately, most of the time we never get the feedback


Springboard: A Beautiful Constraint

In this series, I share some books that have inspired me recently using the ‘book review’ format as a springboard into a wider conversation about the world of work—and how to do it better. A Beautiful Constraint by Adam Morgan & Mark Barden ____________________________ I’ve been studying constraints and consulting in them for the last


More Than Just Work

In this new series of articles, I’d like to share some of the books that have stood out for me recently. I’ll use the ‘book review’ format loosely as a springboard into a wider conversation about the world of work—and how to do it better. Each of the books we’ll look at has contributed to


mediumStarting the journey

What’s your mental map of the world? Do you imagine countries as jagged shapes, in pastel colours with printed names? Or do you envisage a panoply of people and landscapes? Do you hear the local music and language,


Analyse This

The way we look at high-performance teams has moved on since Jungian archetypes. How do mindsets affect team performance?According to the man who founded analytical psychology, Carl Jung, we are all endowed at birth with a bias toward one of two basic attitudes—expressed in the well-known idea of the introvert and extrovert. Jung describes the


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