Articles
Understanding the jobs healthcare professionals need to accomplish
Healthcare professional jobs to be done A clinician checking a monitor is performing an action. The job may be detecting a meaningful change in the patient’s condition soon enough to respond appropriately. A specialist reviewing a report may be trying to decide whether an intervention is suitable, rather than simply consuming more information. This distinction
Understanding the Jobs Patients Need Doing
A patient may ask for a smaller device, a clearer display or an easier app. Those requests matter, but they leave a deeper question unanswered: what is the person trying to accomplish, and why does the current approach make it difficult? Someone using a monitoring device may want to understand whether their condition is changing,
The healthcare professional: a hidden constraint in patient flow
A healthcare professional can recognize the value of a medical device and still struggle to incorporate it into care. The referral may be incomplete. Diagnostic evidence may arrive late. Preparation may require extra staff. Follow-up may introduce work that nobody has agreed to own. Managing the patients before and after may require additional staff which
Patient flow: a missing system in Patient Centered Design
A medical device can offer meaningful clinical benefit and still reach too few people who could benefit from it. Patients may struggle to recognize their need, find appropriate advice, secure an appointment or understand what happens next. Others receive the therapy but find it difficult to incorporate into daily life. For a medical device organization,
Qairos: Architecting an Ontology of Flow
What if the central problem in project execution is not poor reporting, weak discipline, or inconsistent delivery, but the fact that the underlying system was never designed to understand flow in the first place? Qairos starts from a different premise: that work should be modelled not merely as tasks, but as a living system of
Measurably reliable and agile
Few performance standards deliver the competitive advantage you gain by keeping your promise to deliver on time, doing so faster than your competitors, and suffering no defects while you’re about it.
