Articles
The healthcare professional: the hidden constraint in patient flow
Healthcare professionals are central to the patient’s progress from awareness of a therapy to successful long-term use. They identify risk, interpret evidence, diagnose conditions, discuss options, perform procedures, provide training and monitor outcomes. Yet many medical device development programs treat healthcare professionals primarily as users to be trained or customers to be persuaded. HCP-Centered Design
Patient flow: the missing system in Patient Centered Design
Medical device companies devote enormous skill and investment to developing safe, effective products. Yet a technically successful device changes no lives while suitable patients remain unable to reach it. Between a patient becoming aware of a therapy and receiving its intended benefit lies a pathway of referrals, consultations, diagnostics, approvals, procedures, training and follow-up. Every
Qairos: Architecting an Ontology of Flow
What if the central problem in project execution is not poor reporting, weak discipline, or inconsistent delivery, but the fact that the underlying system was never designed to understand flow in the first place? Qairos starts from a different premise: that work should be modelled not merely as tasks, but as a living system of
Measurably reliable and agile
Few performance standards deliver the competitive advantage you gain by keeping your promise to deliver on time, doing so faster than your competitors, and suffering no defects while you’re about it.
Managing accounting’s relevance
Eli Goldratt famously said, ‘Tell me how you measure me, and I will tell you how I will behave. If you measure me in an illogical way… do not complain about illogical behaviour.’ If you measure and reward activity, then activity’s what you’ll get.
Six questions for financial performance
Who wouldn’t want more for less? More profit from less investment? More government services for fewer taxes? More charity work for less administrative overhead? But what measures will help us hit or exceed our productivity ambitions?
